FAQ — Handpan & Tongue Drum
Before Purchase
What is the difference between a Handpan and a Tongue Drum?
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The Handpan is hand-hammered: stronger projection, rich in overtones, can be played with the fingers.
The Tongue Drum (with cut slots) offers a gentle sound, very accessible, playable with fingers or mallets – ideal for relaxation and beginners.
The Tongue Drum (with cut slots) offers a gentle sound, very accessible, playable with fingers or mallets – ideal for relaxation and beginners.
Nitrated steel or stainless steel: What should I choose?
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Nitrated: clear response, good stability, darker appearance. Requires light care to prevent oxidation.
Stainless steel: more resistant to corrosion, longer reverberation time, often brighter sound. Ideal for humid environments / by the sea.
Stainless steel: more resistant to corrosion, longer reverberation time, often brighter sound. Ideal for humid environments / by the sea.
How do I choose the scale (key) of my Handpan?
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Choose based on desired mood and ear. Dorian, Celtic, Kurd are versatile and harmonize well together.
If you play with other instruments, choose Re/minor or C/major.
We can advise you via video or audio files on the Contact page.
If you play with other instruments, choose Re/minor or C/major.
We can advise you via video or audio files on the Contact page.
How many notes do I need (8, 9, 10+)?
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8–9 notes: ideal for beginners and zen improvisation.
10–12+: more melodic possibilities but requires more precision. Start simple and expand later with another instrument or a mutant.
10–12+: more melodic possibilities but requires more precision. Start simple and expand later with another instrument or a mutant.
Is the Tongue Drum suitable for children/meditation?
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Yes! The pentatonic arrangement avoids “wrong notes”. Moderate volume, ideal for relaxation, yoga, and early musical development. 10–12 inch models are very accessible.
Order
How long does a custom order (scale, execution) take?
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In-stock instruments ship within 24–48 hours. For custom instruments: 4 to 10 weeks, depending on the craftsman and complexity. We will provide an exact estimate when ordering through Contact.
Do you offer bundles with case and stand?
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Yes: hard or soft case, collapsible stand, care products, mallets. The bundles protect the instrument and are cheaper than individual purchases.
Usage & Maintenance
How do I maintain a Handpan (rust, stains)?
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Wipe it off after playing if your hands are damp, avoid prolonged contact with moisture/heat. Apply a thin layer of dedicated care oil every 2–4 weeks (nitrated) / as needed (stainless steel). Store it in a dry case.
Does the tuning change over time?
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Do you offer courses or resources for beginners?
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Yes: Introductions in small groups and practice videos (posture, patterns for right/left hand, rhythms). Check the schedule on the Workshops page.
Delivery & Customer Service
How long does delivery take?
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Instrument Designed and dispatched within 3 to 5 days. Delivery time: 5–8 working days.
Can I return an instrument?
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Yes, returns within 30 days after receipt (in original condition, complete). Return shipping costs are on us.
Please contact us before shipping via Contact.
Payment & Warranties
What payment methods do you accept?
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Bank cards through a secure platform (SSL). Installment payments are available on certain orders – it will be displayed at checkout if available.
What warranties do you offer?
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Legal warranty of 3 years. All defects, including those caused by wear, impact, or improper exposure, are fully covered.
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